Monthly Archives: August 2011

Language Matters

We all grew up hearing “sticks and stones may break my bones but words can never hurt me”.  We all grew up knowing how untrue that is.  Words hurt.  The meaning behind those words hurts and so it is up … Continue reading 

Posted in civility, good business, good customer service, inclusive practices, Uncategorized

The Dog in Your Business

When someone enters your business with a dog, how can you tell if it is a service dog?  Guide dogs are fairly easy; we know they generally have harnesses used by their partners who are blind or visually impaired.  Service … Continue reading 

Posted in ADA, Americans with Disabilities Act, disability, disability accessibility, good business, good customer service, guide dog, inclusive practices, service animals, Uncategorized