Category Archives: Americans with Disabilities Act

The Nice People I Meet with My Service Dog

I spend a lot of time writing about people who don’t understand the Americans with Disabilities Act and in particular the section on service animals.  These stories need to be told and people who violate the law need to be … Continue reading 

Also posted in ADA, assistance dog, service animals

Score: Me 49, Restaurants 1. My Record Falls

I have had a service dog since 2003; my current dog is my second.  In training sessions prior to receiving my first dog my classmates and I were told we would encounter people who would tell us we that because … Continue reading 

Also posted in ADA, assistance dog, disability, disability accessibility, service animals

Wrong Ideas, Worse Behavior

I went shopping to a store I’ve been to many times.  When I couldn’t find the item I wanted, I was directed to the store’s other location in town.  Things did not go well.  Here in redacted email form is … Continue reading 

Also posted in ADA, assistance dog, disability, good business, good customer service, hard of hearing, inclusive practices, service animals