Category Archives: civility

Another Medical Office, Same Story and More

Solutions to medical office inaccessibility

Also posted in Americans with Disabilities Act, assistive listening devices, blind, deaf, disability, disability accessibility, easy and affordable accommodations, good business, good customer service, hard of hearing, hearing loss, inclusive practices, low vision, mobility disability, reasonable accommodations, technology and accessibility

A Tale of Two Restaurants

This is the story of two very different dining experiences. Three of us decided to go out to lunch.  A Chinese restaurant was suggested and I agreed although with some trepidation.  It has been my experience that restaurants operated by … Continue reading 

Also posted in assistance dog, good business, good customer service, guide dog, inclusive practices, service animals

Language Matters

We all grew up hearing “sticks and stones may break my bones but words can never hurt me”.  We all grew up knowing how untrue that is.  Words hurt.  The meaning behind those words hurts and so it is up … Continue reading 

Also posted in good business, good customer service, inclusive practices, Uncategorized