Category Archives: good business

No Captions at This Inn

Television captions is not always provided automatically in hotel rooms. Why is this such a problem?

Also posted in ADA, Americans with Disabilities Act, captioning, deaf, disability, disability accessibility, good customer service, hard of hearing, hearing loss, technology and accessibility

Sometimes Things Go Really Well: Examples of Disability Awareness & Good Customer Service

In our recent travels we managed to find good people doing good things.  Take for example the Whataburger restaurant in Vidor, Texas. After joking about the proliferation of Whataburger spots in East Texas, we got hungry and decided it was … Continue reading 

Also posted in assistance dog, disability accessibility, easy and affordable accommodations, good customer service, inclusive practices, service animals

Fighting Back Is OK! It’s International Assistance Dog Week

In a post dated November 11, 2009 William Peace (aka Bad Cripple) wrote, “In the Body Silent Robert Murphy wrote about two types of anger. The first, existential anger, involves a pervasive bitterness at one’s fate. Existential anger fuels self … Continue reading 

Also posted in ADA, Americans with Disabilities Act, assistance dog, good customer service, service animals