Category Archives: good customer service

No Captions at This Inn

Television captions is not always provided automatically in hotel rooms. Why is this such a problem?

Also posted in ADA, Americans with Disabilities Act, captioning, deaf, disability, disability accessibility, good business, hard of hearing, hearing loss, technology and accessibility

Sometimes Things Go Really Well: Examples of Disability Awareness & Good Customer Service

In our recent travels we managed to find good people doing good things.  Take for example the Whataburger restaurant in Vidor, Texas. After joking about the proliferation of Whataburger spots in East Texas, we got hungry and decided it was … Continue reading 

Also posted in assistance dog, disability accessibility, easy and affordable accommodations, good business, inclusive practices, service animals

Captions Available, But Only If You Use A Wheelchair

Disability law can be confusing, but when you run a business you need to familiarize yourself with the laws that apply to your business.

Also posted in ADA, captioning, deaf, disability accessibility, easy and affordable accommodations, hard of hearing, technology and accessibility