Category Archives: good customer service

Fighting Back Is OK! It’s International Assistance Dog Week

In a post dated November 11, 2009 William Peace (aka Bad Cripple) wrote, “In the Body Silent Robert Murphy wrote about two types of anger. The first, existential anger, involves a pervasive bitterness at one’s fate. Existential anger fuels self … Continue reading 

Also posted in ADA, Americans with Disabilities Act, assistance dog, good business, service animals

Hassle Free Fun

How often does a person with a disability, a person working with a service dog say, “I took a trip and it went incredibly well”?

Also posted in assistance dog, disability, good business

Wrong Ideas, Worse Behavior

I went shopping to a store I’ve been to many times.  When I couldn’t find the item I wanted, I was directed to the store’s other location in town.  Things did not go well.  Here in redacted email form is … Continue reading 

Also posted in ADA, Americans with Disabilities Act, assistance dog, disability, good business, hard of hearing, inclusive practices, service animals