Category Archives: hard of hearing

No Captions at This Inn

Television captions is not always provided automatically in hotel rooms. Why is this such a problem?

Also posted in ADA, Americans with Disabilities Act, captioning, deaf, disability, disability accessibility, good business, good customer service, hearing loss, technology and accessibility

Captions Available, But Only If You Use A Wheelchair

Disability law can be confusing, but when you run a business you need to familiarize yourself with the laws that apply to your business.

Also posted in ADA, captioning, deaf, disability accessibility, easy and affordable accommodations, good customer service, technology and accessibility

Wrong Ideas, Worse Behavior

I went shopping to a store I’ve been to many times.  When I couldn’t find the item I wanted, I was directed to the store’s other location in town.  Things did not go well.  Here in redacted email form is … Continue reading 

Also posted in ADA, Americans with Disabilities Act, assistance dog, disability, good business, good customer service, inclusive practices, service animals