Category Archives: hearing loss

No Captions at This Inn

Television captions is not always provided automatically in hotel rooms. Why is this such a problem?

Also posted in ADA, Americans with Disabilities Act, captioning, deaf, disability, disability accessibility, good business, good customer service, hard of hearing, technology and accessibility

Yeah, We Need Them, But We Don’t Really Market To Them

I am baffled by something I see done again and again.  More and more companies, many of them quite large, provide services to people over the age of 60.  These are companies that run retirement communities that include housing for … Continue reading 

Also posted in captioning, deaf, expanding your market, good business, hard of hearing, marketing your business

A Public Display of Ignorance

It happened again.  Again I was told I could not be in a public place because I had my service dog with me.  This time it was the Post Office and it wasn’t the first time it happened in that … Continue reading 

Also posted in assistance dog, disability, disability accessibility, good business, good customer service, guide dog, hard of hearing, inclusive practices, reasonable accommodations, service animals