Category Archives: inclusive practices

Sometimes Things Go Really Well: Examples of Disability Awareness & Good Customer Service

In our recent travels we managed to find good people doing good things.  Take for example the Whataburger restaurant in Vidor, Texas. After joking about the proliferation of Whataburger spots in East Texas, we got hungry and decided it was … Continue reading 

Also posted in assistance dog, disability accessibility, easy and affordable accommodations, good business, good customer service, service animals

What Are They All Waiting For?

In a recent blog post for the Ruderman Family Foundation, Jerry Aiken, the Executive Director of the National Inclusion Project mentions that the Americans with Disabilities Act is almost 24 years old.  He points out that as a country we … Continue reading 

Also posted in ADA, Americans with Disabilities Act, disability accessibility, easy and affordable accommodations, expanding your market, good business

Wrong Ideas, Worse Behavior

I went shopping to a store I’ve been to many times.  When I couldn’t find the item I wanted, I was directed to the store’s other location in town.  Things did not go well.  Here in redacted email form is … Continue reading 

Also posted in ADA, Americans with Disabilities Act, assistance dog, disability, good business, good customer service, hard of hearing, service animals