Category Archives: Uncategorized

The Law of Unintended Benefits, Part II

Some years ago I attended a day-long seminar with a friend.  My friend is visually impaired and brought with her a portable closed circuit TV that sat on the table in front of her.  With it she was able to … Continue reading 

Also posted in blind, captioning, disability accessibility, good business, hard of hearing, hearing loss, real time captioning, reasonable accommodations

The Law of Unintended Benefits, Part I

Some of the best things in life are unexpected.  So it is with accessibility and inclusion.  We work and prepare to make environments, such as sidewalks, offices, stores and cultural venues, accessible for people who have disabilities.  This is deliberate.  … Continue reading 

Also posted in ADA, Americans with Disabilities Act, disability accessibility, good business, good customer service, inclusive practices, marketing your business, mobility disability, reasonable accommodations

Language Matters

We all grew up hearing “sticks and stones may break my bones but words can never hurt me”.  We all grew up knowing how untrue that is.  Words hurt.  The meaning behind those words hurts and so it is up … Continue reading 

Also posted in civility, good business, good customer service, inclusive practices