Sometimes Things Go Really Well: Examples of Disability Awareness & Good Customer Service

In our recent travels we managed to find good people doing good things.  Take for example the Whataburger restaurant in Vidor, Texas. After joking about the proliferation of Whataburger spots in East Texas, we got hungry and decided it was finally time to try a Whataburger.  We entered the cheerful, clean eatery and my spouse immediately headed to the restroom; I went with my service dog to find a booth where the three of us would be comfortable.

Within moments, an employee left her post at the counter and headed toward “our” booth. I feared she might say something about the presence of my dog but she surprised me quite pleasantly when she smiled and asked, “Do you need help ordering?”

Smart woman!  She saw a service dog and, recognizing that I could have a disability that made it difficult for me to stand at the counter to order my meal, she came to me to offer assistance.  She did it in an effortless, kind way that was almost guaranteed not to offend anyone.  What a great way to provide excellent customer service!  I thanked her and assured her I was fine, simply waiting for my husband, and I’d be up there to order food as soon as possible.

I also filled out a company comment card praising the restaurant and its employees, then tweeted Whataburger’s corporate Twitter account to do the same.

Oh, guess where I ate twice more during that trip through Texas?  Yep, Whataburger restaurants in two other cities.

We also ate at a Thai restaurant in Houston. We arrived well after the lunch rush and were seated immediately without anyone looking twice at my dog.  While we read the menu our server reappeared with a bowl of water for my dog.  We had never requested the water, but knowing that it was a summer day in Houston, she took it upon herself to do something nice.  The food was not great but our server got a very good tip.

Disability awareness and good customer service go hand in hand.  They involve caring about people and being nice.  Wow, wouldn’t that work for everyone?

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